Review: Sacramento’s Jazziest Hotel – Hyatt Centric Downtown

The newest hotel in Downtown Sacramento reawakens the history of Sacramento’s deep jazz roots. The Marshall Hotel was once a part of a rich, integrated community of people, woven together by music and culture. In October of 2021, the Hyatt Centric Downtown Sacramento opened for guests on “K” street. The hotel features a retro music theme, highlighting jazz music greats like Ella Fitzgerald and Billie Holiday.

The hotel has 172 rooms for guests, rooftop lounge, onsite restaurant and lobby bar, fitness center, business center and room for event space. The hotel expects to fully open the venue’s restaurants in November of 2021.

What I LOVE about the hotel: I had a great stay at the hotel a few days after they opened. I thoroughly enjoyed the detailed black and gold finishes, the ode to Black artistry and customer engagement from the front desk staff. The room finished were thoughtful, contemporary and nostalgic. I am looking forward to experiencing some of the full-service amenities once they are fully opened.

The front desk staff was amazing. They worked to remedy any issues I had and even volunteered to give me a tour of some of the amenities. I appreciated learning about the history of the Hotel Marshall from one of the employees. I hope they make that apart of their customer service culture, considering the rich heritage on display.

The details! The details! The details! The details are so amazing! It’s apparent that the designers wanted capture the essence of Jazz and the early days in the West End.

What I DIDN’T LOVE about the hotel: The hotel front desk staff were amazing. I anticipated that with a newly opened hotel, there would be a few kinks they were working out. The timer for the lighting in the rooms were set at default, so I spent a lot of time in the dark, including some shower time. My key didn’t work and the staff walked me to my room to ensure I was able to get in and quickly addressed the lighting issues. I didn’t love the valet staff or the curbside information about parking. I thought the gentleman was less than helpful and there were no visible signs that address the cost of valet parking. Once I learned that it was $37, I parked on the street for a total of $9.

The shower was lackluster for me. The bathroom was beautiful but the shower head and water pressure left much to be desired.

The bed was very pleasant but the pillows were hard! My primary chain provides both down and cotton-based pillows so I had hoped there would be other options. It wasn’t terrible. I survived. The desk chair was also a bit hard. The lighting on the desk table was a bit dim. It was also the difficult to watch TV from the desk comfortably.

In 2006, Hyatt introduced it’s “Centric” line of hotels, described as a “full service lifestyle brand designed for business and leisure travelers.” They

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